Returns and exchanges
If, after receiving the package, you find that you want to return the product, you have 14 days to notify us of your resignation. Remember that you do not have to provide the reason for the return, but your feedback will be very valuable to us and help in the development of the brand, and each subsequent collection will meet your expectations.
Step by step: how to return an order?
- 1. Contact us to request a return. You can do this by phone, via the form below, or write to us at: firstname.lastname@example.org .
Remember to include in your application:
- order number,
- order date,
- your contact details
- 2. After receiving the application, we will contact you to arrange the return details.
- 3. For your convenience, we will send a courier to pick up the returned goods. Silky Mood returns are free.
Fill out the contact form
Frequently asked questions regarding returns and exchanges
Contact to SIlky Mood
33 486 73 08 Available Monday-Friday, 7am–5pm CET - UTC+01:00
Messenger & Whatsapp
(+48) 883 392 182 Available Monday-Friday, 7am–5pm CET - UTC+01:00
Write at email@example.com
Lethe Jakub Chmielniak, 15 Czajkowskiego Street, 43-300 Bielsko-Biała, Poland VAT-EU No.: PL-9372497177