Returns and exchanges

If, after receiving the package, you find that you want to return the product, you have 14 days to notify us of your resignation. Remember that you do not have to provide the reason for the return, but your feedback will be very valuable to us and help in the development of the brand, and each subsequent collection will meet your expectations.

Step by step: how to return an order?

1. Contact us to request a return. You can do this by phone, via the form below, or write to us at: info@silkymood.com .
Remember to include in your application:

order number,

order date,

your contact details

2. After receiving the application, we will contact you to arrange the return details.

3. For your convenience, we will send a courier to pick up the returned goods. Silky Mood returns are free.

Fill out the contact form

Frequently asked questions regarding returns and exchanges

After notification of withdrawal from the purchase contract, the return form will be sent by e-mail with a request to complete and attach to the returned package.

Goods can be returned intact at any time, but only up to 14 days from the date of receipt of the order, we must accept the return.

Usually, we only need an email confirmation of the transaction, which is sent automatically after placing the order. A receipt is not necessary.

Of course. For this purpose, however, please contact us urgently, because we make every effort to ensure that orders are processed as quickly as possible.

The refund will reach your account within 14 days.

Unfortunately not. Tearing off the price tag is tantamount to losing the right to return, because the item is no longer intact.

After receiving a request to return the goods, at the client's request we send a courier to collect the package. The customer does not bear the cost of return.

As a rule, we try to replace the mismatched or defective product as soon as possible, if available. In order not to wait for the return, we agree with the customer the exchange made via courier - he receives the return from the customer, while delivering a new item.